Employee engagement illustrates the commitment and energy that employees bring to work and it’s their involvement and dedication to the organization. Employees who are engaged are more content, more engaged and more likely to be loyal to the organization. Engaged employees lead to:

higher service, quality, and productivity, which leads to…

       higher customer satisfaction, which leads to…

              increased sales (repeat business and referrals), which leads to…

                    higher levels of profit, which leads to…

                            higher shareholder returns (i.e., stock price)

 

Acces TMI programmes to find out more about employee engagement.